PRIVACY POLICY
PRIVACY POLICY
1. Introduction
At Wax On, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, and protect your information when you use our website or place an order.
2. Information We Collect
We may collect the following information:
Name
Billing and delivery address
Email address
Phone number
Payment information
Order history
IP address and website usage data
Payment details are processed securely through third-party payment providers and are not stored directly by us.
3. How We Use Your Information
We use your information to:
Process and deliver orders
Communicate regarding your purchases
Respond to enquiries
Improve our website and customer experience
Send marketing emails where consent has been given
Prevent fraud and maintain website security
4. Marketing Communications
If you opt in to marketing communications, we may send updates about:
New products
Promotions
Restocks
Special offers
You may unsubscribe at any time using the link in our emails or by contacting us.
5. Sharing Your Information
We only share information where necessary to operate our business, including with:
Payment providers
Delivery companies
Website hosting services
Email marketing platforms
We do not sell or rent personal data to third parties.
6. Data Storage and Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure.
However, no method of online transmission or storage is completely secure.
7. Cookies
Our website may use cookies to:
Improve website functionality
Analyse website traffic
Remember customer preferences
You can manage cookie preferences through your browser settings.
8. Your Rights
Under UK GDPR, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw marketing consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at waxonwaxmelts@gmail.com.
9. Retention of Data
We retain customer information only as long as necessary for:
Legal obligations
Tax and accounting purposes
Business operations
10. Contact Information
If you have questions regarding this Privacy Policy or your data, please contact:
Wax On
Email: waxonwaxmelts@gmail.com
Address: Business address available upon request
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
Effective Date: 15 May 2026