Shipping policy

SHIPPING POLICY

Processing Times

All orders are processed within 1–2 working days.

Orders are not shipped or delivered on weekends or bank holidays.

During busy periods, launches, or seasonal sales, dispatch times may be slightly longer. If there is a significant delay with your order, we will contact you via email.

UK Shipping

Wax On currently ships within the United Kingdom only.

Orders are shipped using either Evri or Royal Mail standard delivery services.

Shipping costs are calculated at checkout.

Delivery Estimates

Estimated delivery times begin once your order has been dispatched.

Please note that delivery timeframes are estimates only and may vary due to postal delays that are outside of our control.

Incorrect Shipping Information

Customers are responsible for ensuring that all delivery information provided at checkout is accurate.

Wax On is not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Parcels

If your parcel has not arrived within the expected timeframe, please contact us at waxonwaxmelts@gmail.com and we will do our best to assist.

Wax On is not liable for delays caused by postal services, adverse weather conditions, strikes, or other circumstances beyond our control.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number

Photographs of the damaged item(s)

Photographs of the packaging

Please email all damage claims to waxonwaxmelts@gmail.com.

Contact Us

If you have any questions regarding shipping, please contact:

Wax On

Email: waxonwaxmelts@gmail.com

Website: https://wax-on-2.myshopify.com/